UNABLE TO MAXIMIZE TECHNICIANS PRODUCTIVITY (Field Technician Manager) – 2
Like any other company, the field services aim to increase customers’ satisfaction. Yet, they also encounter challenges of continually improving technicians’ productivity.
We Know Why…
- Is it because technicians don’t always have the information they need?
- How are they doing it today?
- Do they sometimes miss the information needed for a service call?
- What is the impact?
- How do they update information about the service call?
- Do they have to complete service tickets and drop them off at the office? How much time is wasted in doing that?
- Could not access and update service call details, such as customer and equipment information, from the field with an intuitive web interface AND with 2-way synchronization, could receive, log, and update technical information from their laptops?
Productivity plays a big part in Field Services Industry. If you are having difficulty with this, then it’s time to think about moving forward.