UNABLE TO MAXIMIZE TECHNICIANS PRODUCTIVITY (Field Technician Manager) – 2

Posted by / Service Order Manager

Like any other company, the field services aim to increase customers’ satisfaction. Yet, they also encounter challenges of continually improving technicians’ productivity.

 

We Know Why…

 

  • Is it because technicians don’t always have the information they need? 
  • How are they doing it today? 
  • Do they sometimes miss the information needed for a service call? 
  • What is the impact? 
  • How do they update information about the service call? 
  • Do they have to complete service tickets and drop them off at the office? How much time is wasted in doing that?
  • Could not access and update service call details, such as customer and equipment information, from the field with an intuitive web interface AND with 2-way synchronization, could receive, log, and update technical information from their laptops?

 

Productivity plays a big part in Field Services Industry. If you are having difficulty with this, then it’s time to think about moving forward.