DIFFICULTY SCHEDULING TECHNICIANS (Field Technician Manager) – 2
It’s obvious to see why field service businesses are having difficulties. Field service business’s primary task is scheduling, creating a list of service visits, and visited. And aren’t spreadsheets just ideal list-processing tools?
Then why is it a challenge? We Know Why…
- Is it because you manually schedule and track service calls?
- What problems has it caused?
- Does the wrong service ever get requested?
- Do calls ever get lost?
- Delayed response?
- Could not use email, telephone, dial-up, internet, or a service management application, and track calls, each stamped with a time/date and associated data including schedules, detailed work order, and complete service history?
One of the vital data necessary for Field Service is customer information. If you are having difficulty with this, then it’s time to think about moving forward.