Unlock the value of social media
Engage with customers on Facebook, Twitter and Linkedin within Sage CRM
Do you know what customers are saying about your brand, product or service online?
Successful companies do. They gather information from online conversations, share this information internally and act on it. Then, they develop better relationships with customers and turn leads into sales.
Whichever situation you are in, social CRM can help your business adapt, grow, and generate a quicker return on investment.
What is social CRM?
Social CRM is a business strategy that enables the forging of richer, deeper and more intimate relationships with customers and prospects.
It takes the valuable customer insight and conversations you may be gathering on social media and customer communities, and it layers them on top of emails, sales calls and customer service interactions, which you have stored in Sage CRM.
Our customers use social CRM to develop business insight, generate leads and improve customer service. You can do the same.
Learn why Cellular Solutions depends on social CRM
Cellular Solutions is a UK-based telecommunications company.
It uses Sage CRM to engage with prospect and customers on LinkedIn, Twitter and Facebook. And by listening to what customers are saying on social media, Cellular Solutions generates more leads.
Mike Bowers, Managing Director of Cellular Solutions says, “If people are finding you in multiple places, they’re more likely to come to you when they’re ready to buy.”
How Sage CRM can help
Sage CRM makes it as easy as possible to manage customer relationships on social media. You can:
- Provide better customer service by monitoring what customers are saying on Twitter
- Generate leads by searching for prospects on LinkedIn
- Gain business insight through customer research on Facebook