DIFFICULTY SCHEDULING TECHNICIANS (Field Technician Manager) – 6

Posted by / Service Order Manager

It’s obvious to see why field service businesses are having difficulties. Field service business’s primary task is scheduling, creating a list of service visits, and visited. And aren’t spreadsheets just ideal list-processing tools?

 

Then why is it a challenge? We Know Why…

 

  • Is it because it is challenging to communicate with technicians when they are in the field?
  • How often do they miss your call or message?
  • What has been the result?
  • Difficulty providing quality customer service?
  • Is the customer / Field Service Manager concerned?
  •  Could not page or email a technician from your management application.

 

One of the vital data necessary for Field Service is customer information. If you are having difficulty with this, then it’s time to think about moving forward.