DIFFICULTY SCHEDULING TECHNICIANS (Field Technician Manager) – 5
It’s obvious to see why field service businesses are having difficulties. Field service business’s primary task is scheduling, creating a list of service visits, and visited. And aren’t spreadsheets just ideal list-processing tools?
Then why is it a challenge? We Know Why…
- Is it because it is challenging to manage spare parts and to know where they are located?
- Are they often unaccounted for?
- How do you manage truck stock inventory?
- Could not have an integrated system that tells you where all parts are across warehouses and technician truck stock?
One of the vital data necessary for Field Service is customer information. If you are having difficulty with this, then it’s time to think about moving forward.