Service Manager drives from strength to strength

Gibson Teldata, Inc. was formed in March, 1980. The company operates as a Telephone Interconnect organization and is incorporated in the State of Indiana, servicing an approximate 100 mile area around Terre Haute. Gibson Teldata, Inc. provides telecommunications equipment from the basic Structured Cabling to the complete system including Telephone Systems, Voice Mail and Automated Attendant, Call Accounting, Automatic Call Distribution (Call Center), Computer Telephony Integration and more. Strategic partnerships with leaders in the telecommunications industry like Avaya, Valcom, Keyvoice Technologies, Plantronics, Veramark and others make Gibson Teldata, Inc. the leader in telecommunications throughout the Wabash Valley. Serving over 1200 business accounts, Gibson Teldata, Inc. has the experience to meet the needs of every organization, no matter how large or small.

Contact your ACCPAC Solution provider The use of Service Manager has allowed Gibson Teldata to continue to remain at the forefront of their field, focusing on what they do best…

For the past four years, Service Manager for ACCPAC Advantage Series has been a major improvement to Gibson Teldata’s operations. With ACCPAC Advantage Series and Service Manager the organization has gone from strength to strength. Service Manager for Windows has allowed Gibson Teldata to keep their system database current with the use of Custom Fields that can be dynamically assigned to their customer’s equipment records. Information such as remote maint. passwords, and activation keys can be kept up-to-date.

At the time a call is received from a customer, our representatives directly enter a ticket in Service Manager. With different Job Types, we can track service calls and change requests as well as new installations separately. Each request is assigned a Job Ticket number for tracking.

At the time a call is received from a customer, our representatives directly enter a ticket in Service Manager. With different Job Types, we can track service calls and change requests as well as new installations separately. Each request is assigned a Job Ticket number for tracking The status of tickets is also recorded. When there are Pending tickets in the system, our dispatcher knows to immediately assign a technician to the ticket for service and change the status to Active. We can also see statistics to insure that response times are being met. When our technicians arrive at a job site, we simply start the time recorder and then stop it when they are finished. We enter notes about the work performed and then dispatch them to the next location. Lost revenue from inaccurate logging of time is a thing of the past.

Once a technician’s time is logged in Service Manager, it is very easy to move that time with the proper billing codes directly to the Job Ticket for billing. We can look at revenue based on different billing codes. Codes for regular time, overtime and holiday billing can be tracked to see how many hours of revenue have been generated. We also record each technician’s hourly rate and can see the profitability of a job accurately. Sales of maintenance contracts are also a big concern. With Service Manager for Windows, we can accurately track active contracts and tell whether a contract is profitable. The ability to amortize the income for annual or quarterly contracts in to monthly periods has been made easy with Service Manager. At the time a call is received from a customer, our representatives directly enter a ticket in Service Manager. With different Job Types, we can track service calls and change requests as well as new installations separately. Each request is assigned a Job Ticket number for tracking also given us more accurate fiscal period accounting.