Technisoft Service Manager is a powerful service maintenance tool with a proven history of over 25 years of reliable service to the service and equipment maintenance industries.
aimInsight Consulting Inc. is a Technisoft Registered Business Partner and as is licensed to sell, install and support all applications within the Technisoft Service Manager product suite.
Technisoft Service Manager links the different aspects of the service process including:
- Quotations, Jobs, Projects, Invoices, Credits, Templates
- Job Planner, Labor Scheduling and Dispatch
- Response Tracking, Escalation Management
- Labor / Time Billing (Time Entry)
- Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
- Service Level Agreements / Contracts
- Warranty, Manufacturer/Vendor & Customer Returns (RAs)
- Serialized Tracking of Equipment
- Symptom, Fault, Solution Knowledge Base
- Metering (including conditional maintenance)
- Site and Equipment History
- Rentals
- Requisitions and Purchase Orders
- Subcontracting
- Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
- Financial Distribution Statistics by Site, Employee, Model, Industry, and more
- Notations, Instructions, including File Attachments and Follow-ups
- Fully securitized Employee and Customer Web Portals
- Smartphone/ iPad/Tablet/Notebook Mobile Field Solutions (online/offline)
- Integration to Sage 300 ERP GL/AR/IC/AP*/PO/SN/LT/CRM (* TBA)
- Service Centers / Branches / Departments / Divisions, and more.